Refund policy

Returns & Refunds

We want every Doodlelume plush to land with a smile. If you are not happy with your order, you can request a return within 30 days of delivery.

Eligibility

• Items must be unused, unwashed and in their original packaging.
• Gift cards and items marked as final sale cannot be returned.

How to start a return

Email us at info@doodlelume.com or use our contact page with your order number. We will reply with the return address and instructions. Items sent back without first requesting a return cannot be accepted.

Return shipping

Unless the item is damaged, faulty or wrong, return shipping costs are paid by the customer and are non-refundable. We recommend a tracked service.

Damaged, faulty or wrong items

If your plush or light pen arrives damaged, faulty or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund, with no return shipping cost for you.

Refunds

Once we receive and inspect your return we will let you know if it is approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to post it.

Exchanges

Want a different character? Return the item you have and place a new order for the one you would like.

Note: the light pen runs on batteries that are not included. A pen that does not light up without batteries is not considered faulty.